Our ZorgConsulent advisers are here for you
Excellent service
When you need access to health care, you can count on ONVZ. Our expert team of ZorgConsulent advisers are ready to give you personal health-care advice. They know the ins and outs of the medical sector and possess extensive medical knowledge. A number of them are nurses registered under the Wet BIG (Dutch Individual Health-Care Professions Act). You can contact them for waiting list mediation or to arrange a second opinion. They can also help you if you’ve received a diagnosis or need advice and tips for your recovery.
If you’re insured under the ONVZ Vrije Keuze basic health-care plan, our ZorgConsulent advisers can help you access health care sooner with ONVZ Snelzorg or arrange carer support. Find out more below.
Waiting list mediation
Are you on a waiting list? You may be able to get treatment sooner if you go to a different health-care provider. Ask the ZorgConsulent.
Advice on treatment
Are you encountering problems during your treatment? Or do you not know which organisation to turn to? The ZorgConsulent will help you with personal advice.
Second opinion
The ZorgConsulent will be happy to explain what a second opinion entails and which health-care provider you can turn to.
Medisch Specialist Online
If you’ve recently received a diagnosis or if you have symptoms others don’t understand, you might have all kinds of questions about your diagnosis or treatment. As part of ONVZ Vrije Keuze, our ZorgConsulent advisers can give you access to Medisch Specialist Online (online medical specialist). This is a platform managed by our partner Hikos, enabling you to get advice from a medical specialist online or by phone. It helps you to make better medical choices, which makes you feel more confident and gives you greater control over your care process. And you can do it all from the comfort of your own home!
Royal Doctors
We’re also partners with Royal Doctors. This service provides written second opinions by specialists from an international network. It allows your symptoms to be considered from a broader and international perspective. ONVZ provides full coverage for Royal Doctors. Our ZorgConsulent advisers will be happy to share their thoughts and check whether this service suits your care-related question.
"We are a personal guide in health care. You can come to us for advice, for example on how to prepare for a conversation with a doctor, for informal carer support or a second opinion.''
Preparing for a consultation with your doctor
Being well prepared can help you get more out of a conversation with a doctor. Our ZorgConsulent can help you.
Snelzorg (Fast care)
If you’re insured under the ONVZ Vrije Keuze basic health-care plan, the ZorgConsulent will be happy to find out which health-care provider can help you the fastest. Even if you are not on a waiting list.
Informal care
Are you an informal carer and insured under the ONVZ Vrije Keuze basic health-care plan? If so, our ZorgConsulent will be happy to offer you a listening ear, practical tips and useful information.
Advice and guidance in case of cancer
Being told you have cancer will turn your world upside down. There are several things you will have to arrange in this situation, while your head may not be in the right place. The ZorgConsulent is there to help.
