If you are not satisfied with the way we have handled your complaint, you have the following options:
Stichting Klachten en Geschillen Zorgverzekeringen
If you are dissatisfied with the way we have handled your complaint, you can contact the complaints and disputes committee Stichting Klachten en Geschillen Zorgverzekeringen (SKGZ), Postbus 291, 3700 AG Zeist, within one year of our response. You can also call SKGZ on 0800 900 69 00 or contact them through their website. If you have not received any response from us, you can contact SKGZ up to 13 months after we have received your question.
Ombudsman and disputes committee
The procedure at SKGZ has 2 steps. First, the Health-Care Insurance Ombudsman will attempt to resolve your complaint through mediation. If this is not successful, you can submit your complaint to the Health-Care Insurance Disputes Committee. Please do so within 3 months of receiving an answer from the Ombudsman. Rulings by the Geschillencommissie Zorgverzekeringen [Health-Care Insurance Disputes Committee] cost €37. All parties must comply with the committee's decision.
Civil court
You can also choose to go directly to the civil court. By doing so, you forfeit the right to submit your complaint to the Geschillencommissie Zorgverzekeringen [Health-Care Insurance Disputes Committee].
More information
For more information, please see the Dutch government’s website.
