Submitting claims for costs incurred abroad
If you have had health-care abroad, you would prefer to not encounter any nasty financial surprises when you return home. With the advice on this page, you will know exactly what you need to submit invoices for health care incurred abroad.
What should be included on the invoice
To process your foreign invoice quickly, it is important that it contains the following information. Please make sure to check before submitting your claim.
• name and date of birth of the person who incurred the costs
• name of the doctor and specialism
• invoice date
• treatment date
• medical indication and an overview of treatments and examinations
• for each medicine: the name, the amount of mg or ml, the price
• a description of the costs or cost breakdown
A foreign invoice must be written in Dutch, English, German, French or Spanish. If your invoice was drawn up in a different language, we may request a translation.
What else do you need to be aware of?
When you receive care abroad, you may have to advance some costs as a kind of guarantee. We cannot process any invoice you receive for these costs, also called an advance invoice. We will only process the final invoice, which you will receive after the treatment.
What should you include in your claim besides the invoice?
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In case of non-urgent (planned) care abroad, please include:
- The referral from your GP or attending physician, stating the reason for the referral
- An explanation of why you went abroad for this care
- A treatment report from your specialist abroad
If you have received prior permission from ONVZ for the treatment, you only need to enclose the treatment report with your claim.
If you will be going to a foreign hospital or private clinic for a (day) admission, you need to seek prior permission from ONVZ.
For other non-urgent (planned) care abroad, we also advise you to request our prior permission. This will give you more certainty on the level of coverage.
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For urgent medical-specialist care abroad, please include the following:
- A treatment report from your specialist abroad
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In the case of medicines, please enclose:
- The prescription: make a copy or photo of the prescriptions first, as you usually have to hand in the prescription at the pharmacy.
- Make sure that the name, number of units, mg or ml and price of each medicine are listed on the invoice
How to submit your claim
You can easily submit your claim online by uploading your invoice via MijnONVZ, the ONVZ app or the website.
If you choose to submit your claim by post, you can use our claim form. Do not forget to fill in part A 'Medical expenses abroad' on this form. You can send the completed claim form to:
ONVZ
Postbus 27
3990 DA Houten
How we process your claim
We will process your invoice within 10 working days after we have received it. Foreign invoices may sometimes take a little longer. Some foreign invoices are processed automatically, some manually. As a result, we may not process all your invoices on the same day.
Good to know
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You can easily send your claims to ONVZ with the ONVZ app. You app allows you to specify whether you are submitting a claim for costs incurred abroad.
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The department that processes your bills is under the responsibility of our medical advisor and therefore has the same duty to keep medical data confidential. We handle all your data with strict confidentiality. Our full privacy statement can be found on our website.
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When you are going on holiday, it is a good idea to check whether you are insured for medical costs incurred abroad and if you need to arrange anything else.
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With ONVZ Vrije Keuze Wereldfit and ONVZ Bewuste Keuze Op reis, you have excellent coverage for unexpected and urgent care abroad and medically necessary repatriation. Wereldfit also covers early return, a replacement driver and scheduled medical specialist care in Belgium and Germany.
